Política de reembolso
REFUND POLICY
At TecNova Gaming ("we", "us", or "our"), operating https://www.tecnovagaming.store, we offer a 15-day return policy. This means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.
To initiate a return, please contact us at:
Email: enguelshb@hotmail.com
Return Address:
Calle Tintas 5, 1
28025 Madrid, Spain
Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.
Items returned without prior authorization will not be accepted.
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DAMAGED OR INCORRECT ITEMS
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, you must contact us within 48 hours of delivery so we can evaluate the issue and provide a solution.
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NON-RETURNABLE ITEMS
We do not accept returns on:
- Used or worn products
- Gift cards
- Final sale or discounted items
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EXCHANGES
To exchange an item, you must first return the original product. Once the return is approved, you may place a new order for the desired item.
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EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason.
To be eligible, the item must be unused, in its original condition and packaging, and include proof of purchase.
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REFUNDS
Once we receive and inspect your return, we will notify you regarding the approval status.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or payment provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Email: enguelshb@hotmail.com